[buddypress-trac] [BuddyPress Trac] #8170: Password Reset issue

buddypress-trac noreply at wordpress.org
Thu Nov 28 06:41:54 UTC 2019

#8170: Password Reset issue
 Reporter:  sdose         |      Owner:  (none)
     Type:  defect (bug)  |     Status:  assigned
 Priority:  highest       |  Milestone:  5.1.0
Component:  Core          |    Version:
 Severity:  major         |   Keywords:  needs-testing
 We have facing problem in regard to not able to reset password on both our
 websites keertionline.com & jylek.com

 On clicking forgot password link in login form of keertionline.com:

 Link received in email for resetting password, however on clicking the
 link, it is redirected page where it is again asking email ID to be
 provided instead of asking for providing new password. After providing
 email ID, we get message that "There is no account with that user name or
 email address".
 If we provide User ID for forget password screen and on clicking link in
 email, we get screen for entering User ID and later after providing User
 ID, we get message that "Password reset not allowed for this user".

 Hence unable to reset password for keertionline.com

 Please refer to link below for screenshots.
 Received Email Link: http://prntscr.com/q2rfjc
 After click on link in email : https://prnt.sc/q2rek1
 After entering username : https://prnt.sc/q2rek1

 On clicking forgot password link in login form of jylek.com:

 On clicking forgot password, we enter Email ID and we get a link in email
 for resetting password, however we are again asked to enter email ID and
 2nd time email is recd with another password reset link. This password
 reset link is now asking for new password. Hence we need to repeat the
 cycle of receiving email for password reset.
 Grateful, if you can help in providing a resolution to this critical issue
 on urgent basis.

Ticket URL: <https://buddypress.trac.wordpress.org/ticket/8170>
BuddyPress Trac <http://buddypress.org/>
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