[wp-trac] [WordPress Trac] #60201: Website has been hacked

[WordPress Trac]

#60201: Website has been hacked
--------------------------+----------------------
 Reporter:  debra2022     |       Owner:  (none)
     Type:  defect (bug)  |      Status:  closed
 Priority:  normal        |   Milestone:
Component:  General       |     Version:  6.0
 Severity:  normal        |  Resolution:  invalid
 Keywords:                |     Focuses:
--------------------------+----------------------
Changes (by sabernhardt):

 * status:  assigned => closed
 * focuses:  accessibility =>
 * resolution:   => invalid
 * milestone:  Awaiting Review =>


Old description:

> Let me start by saying this is the worst program for support ever!    I
> don't need to know what to do before I get hacked, I have been hacked so
> signing up to website hacker.com doesn't help me so I reverted to posting
> here in the help of some kind human being offering me support from
> wordpress!
>
> Fw: Tefl Website Fee
> Debra Mann
> ​
>
> ​
> ​Dear /Go daddy/WordPress
> see below!
>

> my website teflfreedom.com has been hacked, www.teflfreedom.com (see
> email  below) I have copied GoDaddy ( painful trying to speak with
> someone!!!) and Word press ( Almost impossible to find someone) and will
> be reporting it to the police as he is blackmailing me and it is a
> criminal offence. ( see below)
>
> My business email is info at teflfreedom.com and my website is
> www.teflfreedom.com
> Word press I cannot gain access, I cannot use any of my emails and I am
> locked out, website is down.
>

> Any help will be appreciated
>

>
> Regards
> Debra Mann

New description:

 Let me start by saying this is the worst program for support ever!    I
 don't need to know what to do before I get hacked, I have been hacked so
 signing up to website hacker.com doesn't help me so I reverted to posting
 here in the help of some kind human being offering me support from
 wordpress!

 Fw: Tefl Website Fee

 ​Dear /Go daddy/WordPress
 see below!

 my website teflfreedom.com has been hacked, www.teflfreedom.com I have
 copied GoDaddy ( painful trying to speak with someone!!!) and Word press (
 Almost impossible to find someone) and will be reporting it to the police
 as he is blackmailing me and it is a criminal offence.

 Word press I cannot gain access, I cannot use any of my emails and I am
 locked out, website is down.


 Any help will be appreciated

--

Comment:

 Sorry to hear about your troubles. Unfortunately, Trac is used for the
 development of the WordPress software, not for assistance with individual
 sites.

 A few guides could help:
 - [https://wordpress.org/documentation/article/faq-my-site-was-hacked/
 advice from WordPress.org]
 - [https://kinsta.com/blog/wordpress-hacked/ advice from Kinsta]

 The support forum has some
 [https://wordpress.org/search/hacked+cannot+log+in/ topics that might
 relate] to your situation too.

 To protect your personal information on a public site, I have removed the
 attachment plus your name and email address in the description. Also, this
 ticket's resolution is 'invalid' because the issue is not a WordPress Core
 software bug.

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/60201#comment:1>
WordPress Trac <https://core.trac.wordpress.org/>
WordPress publishing platform