[wp-trac] [WordPress Trac] #60098: Media Library Image Upload Issue

[WordPress Trac]

#60098: Media Library Image Upload Issue
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 Reporter:  gesabeja      |       Owner:  (none)
     Type:  defect (bug)  |      Status:  new
 Priority:  normal        |   Milestone:  Awaiting Review
Component:  Media         |     Version:  6.1
 Severity:  normal        |  Resolution:
 Keywords:                |     Focuses:  administration
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Comment (by rasaehrf88):

 Thank you for reaching out about the issue you're experiencing with image
 uploads in the WordPress Media Library on your website. I understand the
 frustration this inconsistency may cause, especially when trying to manage
 your media effectively. Let's work together to troubleshoot and resolve
 this issue.

 ### Troubleshooting Steps:

 1. **Check Server Resources**: Start by ensuring that your server has
 enough resources (such as memory and disk space) to handle image
 processing tasks. Insufficient resources could lead to failures in
 thumbnail generation.

 2. **Verify File Permissions**: Confirm that the directories where
 WordPress stores uploaded images have the correct permissions set.
 Incorrect permissions can prevent WordPress from generating thumbnails.

 3. **Test with Default Theme and Plugins Disabled**: Temporarily switch to
 a default WordPress theme (such as Twenty Twenty-One) and deactivate all
 plugins except for those essential for basic functionality. Then, attempt
 to upload an image again to see if the issue persists. If it resolves,
 reactivate your theme and plugins one by one to identify the culprit.

 4. **Check Error Logs**: Review your server error logs for any relevant
 error messages that might shed light on the issue. Look for any PHP or
 WordPress-related errors that occur during the image upload process.

 5. **Update WordPress and Plugins**: Ensure that your WordPress
 installation, themes, and plugins are all up to date. Sometimes, issues
 with image processing are resolved in newer versions.

 6. **Test in Different Environments**: Attempt to upload images from
 different devices and internet connections to see if the issue persists
 across various environments. This can help determine if the problem is
 specific to certain configurations.

 7. **Temporary Workaround**: In the meantime, if you urgently need to
 upload images, you can manually generate thumbnails using image editing
 software and upload them alongside the original images. This can help you
 continue working on your website while the issue is being resolved.

 ### Next Steps:

 Once you've gone through these troubleshooting steps, please let me know
 the results, and if the issue persists, provide any error messages or
 additional information you've gathered. With this information, we can
 further investigate and work towards resolving the problem efficiently.

  i hope this helps!

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Ticket URL: <https://core.trac.wordpress.org/ticket/60098#comment:2>
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