[wp-trac] [WordPress Trac] #45915: Update "New Admin Email Address" Email Wording

WordPress Trac noreply at wordpress.org
Thu Jan 10 18:21:09 UTC 2019


#45915: Update "New Admin Email Address" Email Wording
-------------------------+-----------------------------
 Reporter:  TwisterMc    |      Owner:  (none)
     Type:  enhancement  |     Status:  new
 Priority:  normal       |  Milestone:  Awaiting Review
Component:  General      |    Version:
 Severity:  normal       |   Keywords:
  Focuses:               |
-------------------------+-----------------------------
 The wording of the email that a user gets when you change the
 administration email address on a site is confusing.

 **Current:**

 > Howdy [name],
 >
 > You recently requested to have the administration email address on your
 site changed.
 >
 > If this is correct, please click on the following link to change it:
 > https://example.com/wp-
 admin/options.php?adminhash=fcedb1537af41f16914d835e5d16d089
 >
 > You can safely ignore and delete this email if you do not want to take
 this action.
 >
 > This email has been sent to [your-email]
 >
 > Regards,
 > All at [site-name]
 > [site-url]
 >

 **Proposed Update:**

 > Howdy [name],
 >
 > The current administrator of [site-name] has updated the administration
 email address to your email address.
 >
 > If you approve this change, please click on the following link to
 confirm the change:
 > https://example.com/wp-
 admin/options.php?adminhash=fcedb1537af41f16914d835e5d16d089
 >
 > If you do not approve, you can safely ignore and delete this email.
 >
 > This email has been sent to [email-address]
 >
 > Regards,
 > All at [site-name]
 > [site-url]

 **Reasoning **

 1. The email starts out with "''You recently requested''" when the person
 who initiated the email is not the same as the person that is receiving
 the email.
 1. It calls out "''your site''" and doesn't say which site it's referring
 to until the end. Some people manage many sites.
 2. "''If this is correct, please click on the following link to change
 it''" - Why would I change something that is correct? I understand it
 after thinking about it, but that's confusing.
 3. Using terminology like ''approve'' and ''do not approve'' clarify the
 call to action.

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/45915>
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