[wp-trac] [WordPress Trac] #36010: New password reset styling changes are confusing to casual users.

WordPress Trac noreply at wordpress.org
Mon Feb 29 16:20:55 UTC 2016

#36010: New password reset styling changes are confusing to casual users.
 Reporter:  dcavins      |      Owner:
     Type:  enhancement  |     Status:  new
 Priority:  normal       |  Milestone:  Awaiting Review
Component:  Users        |    Version:  4.4.2
 Severity:  normal       |   Keywords:
  Focuses:  ui           |
 I've noticed an uptick in how many of my users have been confused by the
 password reset process recently. In talking a few of them through the
 process, I realized that there are two spots where they are unsure of what
 to do:

 * On the password reset screen, the "New password" input doesn't look like
 the other inputs they've encountered, like at wp-login.php.
 * Once they click "Reset password," they're expecting to receive an email
 containing the new password (and aren't realizing that the characters in
 the "new password" box are the new password). So, when they're redirected
 to a standard login screen, they're doubtful.

 About the first issue, I'm attaching mockups of the reset password screen
 with less styling. It's less visually interesting to advanced users, but
 maybe less is more for less experienced users.

 To help with the second issue, adding an instructional banner might help.
 For instance, if we were to redirect on submission of the "reset password"
 form to `wp-login/?newpass=true` or similar, then we could offer some
 guidance. See attached images.

 Thanks for your consideration.

Ticket URL: <https://core.trac.wordpress.org/ticket/36010>
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