[wp-trac] [WordPress Trac] #31787: Password Reset Form Improved Error Messages

WordPress Trac noreply at wordpress.org
Sun Mar 29 15:01:43 UTC 2015

#31787: Password Reset Form Improved Error Messages
 Reporter:  mrtortai                 |       Owner:
     Type:  defect (bug)             |      Status:  closed
 Priority:  normal                   |   Milestone:
Component:  Login and Registration   |     Version:  trunk
 Severity:  normal                   |  Resolution:  duplicate
 Keywords:  has-patch needs-testing  |     Focuses:

Comment (by Ipstenu):

 You know that's now what happens, JJJ. If someone can't log in to their
 website, they call their web host. Because we're also talking about what
 error do you get when you use that reset feature. If they get the error
 that there's no user with that email when trying to log in, they'll get
 the same when trying to reset, but at least they know what is wrong.

 I think the helpfulness of a clear 'this is what's wrong' is more
 important for the user experience when they are their own tech support
 and, for many of them, it's exceptionally difficult for them to be that.
 Unless we can make that bar low enough to guide the, back in, we will be
 locking people out of their own sites. Password recovery, when you've
 forgotten your email or username, seems to many of us to be fairly
 extreme, but for someone who doesn't log in more than once a month at
 best, it would be crippling.

Ticket URL: <https://core.trac.wordpress.org/ticket/31787#comment:16>
WordPress Trac <https://core.trac.wordpress.org/>
WordPress publishing platform

More information about the wp-trac mailing list