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<title>[12493] sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php: Helpscout: Better handling of bounce emails.</title>
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<dt style="float: left; width: 6em; font-weight: bold">Revision</dt> <dd><a style="font-weight: bold" href="http://meta.trac.wordpress.org/changeset/12493">12493</a><script type="application/ld+json">{"@context":"http://schema.org","@type":"EmailMessage","description":"Review this Commit","action":{"@type":"ViewAction","url":"http://meta.trac.wordpress.org/changeset/12493","name":"Review Commit"}}</script></dd>
<dt style="float: left; width: 6em; font-weight: bold">Author</dt> <dd>dd32</dd>
<dt style="float: left; width: 6em; font-weight: bold">Date</dt> <dd>2023-03-24 05:40:23 +0000 (Fri, 24 Mar 2023)</dd>
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<pre style='padding-left: 1em; margin: 2em 0; border-left: 2px solid #ccc; line-height: 1.25; font-size: 105%; font-family: sans-serif'>Helpscout: Better handling of bounce emails.
This fixes some edgecases where the `wordpress` user would incorrectly be matched.</pre>
<h3>Modified Paths</h3>
<ul>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutcommonphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php</a></li>
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<h3>Diff</h3>
<a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutcommonphp"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php 2023-03-24 05:11:34 UTC (rev 12492)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php 2023-03-24 05:40:23 UTC (rev 12493)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -80,11 +80,6 @@
</span><span class="cx" style="display: block; padding: 0 10px"> $subject = $request->ticket->subject ?? '';
</span><span class="cx" style="display: block; padding: 0 10px"> $user = get_user_by( 'email', $email );
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- // Ignore @wordpress.org "users", unless it's literally the only match (The ?? $email fallback at the end).
- if ( $user && str_ends_with( $user->user_email, '@wordpress.org' ) ) {
- $user = false;
- }
-
</del><span class="cx" style="display: block; padding: 0 10px"> // If this is related to a slack user, fetch their details instead.
</span><span class="cx" style="display: block; padding: 0 10px"> if (
</span><span class="cx" style="display: block; padding: 0 10px"> false !== stripos( $email, 'slack' ) &&
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -95,14 +90,14 @@
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> // If the customer object has alternative emails listed, check to see if they have a profile.
</span><span class="cx" style="display: block; padding: 0 10px"> if ( ! $user && ! empty( $request->customer->emails ) ) {
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- foreach ( $request->customer->emails as $alt_email ) {
- $user = get_user_by( 'email', $alt_email );
- if ( $user ) {
- break;
- }
- }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $user = get_user_from_emails( $request->customer->emails );
</ins><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px">
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ // Ignore @wordpress.org "users", unless it's literally the only match (The ?? $email fallback at the end).
+ if ( $user && str_ends_with( $user->user_email, '@wordpress.org' ) ) {
+ $user = false;
+ }
+
</ins><span class="cx" style="display: block; padding: 0 10px"> // Determine if this is a bounce, and if so, find out who for.
</span><span class="cx" style="display: block; padding: 0 10px"> if ( ! $user && $email && isset( $request->ticket->id ) ) {
</span><span class="cx" style="display: block; padding: 0 10px"> $from = strtolower( implode( ' ', array_filter( [ $email, ( $request->customer->fname ?? false ), ( $request->customer->lname ?? false ) ] ) ) );
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -184,18 +179,28 @@
</span><span class="cx" style="display: block; padding: 0 10px"> function extract_emails_from_text( $text ) {
</span><span class="cx" style="display: block; padding: 0 10px"> // Extract `To:`, `X-Orig-To:`, and fallback to all emails.
</span><span class="cx" style="display: block; padding: 0 10px"> $emails = [];
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- if ( preg_match( '!^(x-orig-to:|to:|Final-Recipient:(\s*rfc\d+;)?)\s*(?P<email>.+@.+)$!im', $text, $m ) ) {
- $m['email'] = str_replace( [ '<', '>' ], '', $m['email'] );
- $m['email'] = trim( $m['email'], '<> ' );
-
- $emails = [ $m['email'] ];
- } else {
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ if ( preg_match_all( '!^(x-orig-to:|to:|(Final|Original)-Recipient:(\s*rfc\d+;)?)\s*(?P<email>.+@.+)$!im', $text, $m ) ) {
+ $emails = $m['email'];
+ } elseif (
</ins><span class="cx" style="display: block; padding: 0 10px"> // Ugly regex for emails, but it's good for mailer-daemon emails.
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- if ( preg_match_all( '![^\s;"]+@[^\s;&"]+\.[^\s;&"]+[a-z]!', $text, $m ) ) {
- $emails = array_unique( array_diff( $m[0], [ $request->mailbox->email ] ) );
- }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ preg_match_all( '![^\s;"]+@[^\s;&"]+\.[^\s;&"]+[a-z]!', $text, $m )
+ ) {
+ $emails = $m[0];
</ins><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px">
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ // Clean them up.
+ foreach ( $emails as &$email ) {
+ $email = str_replace( [ '<', '>' ], '', $email );
+ $email = trim( $email, '<> ' );
+ }
+ $emails = array_unique( $emails );
+
+ // Remove any internal emails.
+ $emails = array_filter( $emails, function( $email ) use( $request ) {
+ return ! str_ends_with( $email, '@wordpress.org' ) &&
+ $email != $request->mailbox->email;
+ } );
+
</ins><span class="cx" style="display: block; padding: 0 10px"> return $emails;
</span><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px">
</span></span></pre>
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