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<title>[12467] sites/trunk/api.wordpress.org/public_html/dotorg/helpscout: HelpScout: Display all themes/plugins mentioned in the email always, and then a list of themes/plugins owned by the account that's contacting us.</title>
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<dt style="float: left; width: 6em; font-weight: bold">Revision</dt> <dd><a style="font-weight: bold" href="http://meta.trac.wordpress.org/changeset/12467">12467</a><script type="application/ld+json">{"@context":"http://schema.org","@type":"EmailMessage","description":"Review this Commit","action":{"@type":"ViewAction","url":"http://meta.trac.wordpress.org/changeset/12467","name":"Review Commit"}}</script></dd>
<dt style="float: left; width: 6em; font-weight: bold">Author</dt> <dd>dd32</dd>
<dt style="float: left; width: 6em; font-weight: bold">Date</dt> <dd>2023-03-14 07:07:13 +0000 (Tue, 14 Mar 2023)</dd>
</dl>

<pre style='padding-left: 1em; margin: 2em 0; border-left: 2px solid #ccc; line-height: 1.25; font-size: 105%; font-family: sans-serif'>HelpScout: Display all themes/plugins mentioned in the email always, and then a list of themes/plugins owned by the account that's contacting us.

Follow up to <a href="http://meta.trac.wordpress.org/changeset/12464">[12464]</a>.</pre>

<h3>Modified Paths</h3>
<ul>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutcommonphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php</a></li>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutpluginsthemesphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php</a></li>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutwebhookphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/webhook.php</a></li>
</ul>

<h3>Removed Paths</h3>
<ul>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutclasshelpscoutphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/class-helpscout.php</a></li>
</ul>

</div>
<div id="patch">
<h3>Diff</h3>
<a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutclasshelpscoutphp"></a>
<div class="delfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Deleted: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/class-helpscout.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/class-helpscout.php    2023-03-13 16:04:19 UTC (rev 12466)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/class-helpscout.php      2023-03-14 07:07:13 UTC (rev 12467)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -1,84 +0,0 @@
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-<?php
-namespace WordPressdotorg\API\HelpScout;
-
-/**
- * Simple HelpScout client.
- *
- * @see WordPressdotorg\Plugin_Directory\Clients
- */
-class API {
-       const API_BASE = 'https://api.helpscout.net';
-
-       /**
-        * The HTTP timeout for the HelpScout API.
-        */
-       const TIMEOUT = 5;
-
-       public static function api( $url, $args = null, $method = 'GET' ) {
-               // Verify the configuration variables are available.
-               if ( ! defined( 'HELPSCOUT_APP_ID' ) || ! defined( 'HELPSCOUT_APP_SECRET' ) ) {
-                       return false;
-               }
-
-               // Prepend API URL host-less URLs
-               if ( ! str_starts_with( $url, self::API_BASE ) ) {
-                       $url = self::API_BASE . '/' . ltrim( $url, '/' );
-               }
-
-               if ( 'GET' === $method && $args ) {
-                       $url = add_query_arg( $args, $url );
-               }
-
-               $request = wp_remote_request(
-                       $url,
-                       array(
-                               'method'  => $method,
-                               'headers' => [
-                                       'Accept'        => 'application/json',
-                                       'Authorization' => self::get_auth_string(),
-                               ],
-                               'timeout' => self::TIMEOUT,
-                               'body'    => ( 'POST' === $method && $args ) ? $args : null,
-                       )
-               );
-
-               return json_decode( wp_remote_retrieve_body( $request ) );
-       }
-
-       /**
-        * Fetch an Authorization token for accessing HelpScout Resources.
-        */
-       protected static function get_auth_string() {
-               $token = get_site_transient( __CLASS__ . 'get_auth_token' );
-               if ( $token && is_array( $token ) && $token['exp'] > time() ) {
-                       return 'BEARER ' . $token['token'];
-               }
-
-               $request = wp_remote_post(
-                       self::API_BASE . '/v2/oauth2/token',
-                       array(
-                               'timeout' => self::TIMEOUT,
-                               'body'    => array(
-                                       'grant_type'    => 'client_credentials',
-                                       'client_id'     => HELPSCOUT_APP_ID,
-                                       'client_secret' => HELPSCOUT_APP_SECRET
-                               )
-                       )
-               );
-
-               $response = is_wp_error( $request ) ? false : json_decode( wp_remote_retrieve_body( $request ) );
-
-               if ( ! $response || empty( $response->access_token ) ) {
-                       return false;
-               }
-
-               // Cache the token for 1 minute less than what it's valid for.
-               $token  = $response->access_token;
-               $expiry = $response->expires_in - MINUTE_IN_SECONDS;
-
-               set_site_transient( __CLASS__ . 'get_auth_token', [ 'exp' => time() + $expiry, 'token' => $token ], $expiry );
-
-               return 'BEARER ' . $token;
-       }
-
-}
</del></span></pre></div>
<a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutcommonphp"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php     2023-03-13 16:04:19 UTC (rev 12466)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php       2023-03-14 07:07:13 UTC (rev 12467)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -1,5 +1,5 @@
</span><span class="cx" style="display: block; padding: 0 10px"> <?php
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-use WordPressdotorg\API\HelpScout\API as Helpscout_API;
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+use WordPressdotorg\MU_Plugins\Utilities\HelpScout;
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px"> if ( ! isset( $wp_init_host ) ) {
</span><span class="cx" style="display: block; padding: 0 10px">        $wp_init_host = 'https://api.wordpress.org/';
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -7,8 +7,6 @@
</span><span class="cx" style="display: block; padding: 0 10px"> $base_dir = dirname( dirname( __DIR__ ) );
</span><span class="cx" style="display: block; padding: 0 10px"> require( $base_dir . '/wp-init.php' );
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-include_once __DIR__ . '/class-helpscout.php';
-
</del><span class="cx" style="display: block; padding: 0 10px"> // function to verify signature from HelpScout
</span><span class="cx" style="display: block; padding: 0 10px"> function is_from_helpscout( $data, $signature ) {
</span><span class="cx" style="display: block; padding: 0 10px">        if ( ! defined( 'HELPSCOUT_SECRET_KEY' ) || ! $signature ) {
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -20,6 +18,28 @@
</span><span class="cx" style="display: block; padding: 0 10px">        return hash_equals( $signature, $calculated );
</span><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+/**
+ * Caching wrapper around the HelpScout conversation API.
+ */
+function get_email_thread( $thread_id, $force = false ) {
+       wp_cache_add_global_groups( 'helpscout-thread' );
+
+       if ( $thread = wp_cache_get( $thread_id, 'helpscout-thread' ) ) {
+               if ( ! $force ) {
+                       return $thread;
+               }
+       }
+
+       $email_obj = Helpscout::instance()->get( '/v2/conversations/' . $thread_id . '?embed=threads' );
+
+       wp_cache_set( $thread_id, $email_obj, 'helpscout-thread', 6 * HOUR_IN_SECONDS );
+
+       return $email_obj;
+}
+
+/**
+ * Get the user associated with a HelpScout email.
+ */
</ins><span class="cx" style="display: block; padding: 0 10px"> function get_user_email_for_email( $request ) {
</span><span class="cx" style="display: block; padding: 0 10px">        $email   = $request->customer->email ?? false;
</span><span class="cx" style="display: block; padding: 0 10px">        $subject = $request->ticket->subject ?? '';
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -69,7 +89,7 @@
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px">                        // Fetch the email.
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                        $email_obj = Helpscout_API::api( '/v2/conversations/' . $request->ticket->id . '?embed=threads' );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                 $email_obj = get_email_thread( $request->ticket->id );
</ins><span class="cx" style="display: block; padding: 0 10px">                         if ( ! empty( $email_obj->_embedded->threads ) ) {
</span><span class="cx" style="display: block; padding: 0 10px">                                foreach ( $email_obj->_embedded->threads as $thread ) {
</span><span class="cx" style="display: block; padding: 0 10px">                                        if ( 'customer' !== $thread->type ) {
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -111,15 +131,26 @@
</span><span class="cx" style="display: block; padding: 0 10px">        $subject = $request->ticket->subject ?? '';
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px">        $possible = [
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                'themes' => [],
-               'plugins' => []
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+         'themes'  => [],
+               'plugins' => [],
</ins><span class="cx" style="display: block; padding: 0 10px">         ];
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+        // Reported themes, shortcut, assume the slug is the title.. since it is..
+       if ( str_starts_with( $subject, 'Reported Theme:' ) ) {
+               $possible['themes'][] = sanitize_title_with_dashes( trim( explode( ':', $request->ticket->subject )[1] ) );
+       }
+
+       $regexes = [
+               '!/([^/]+\.)?wordpress.org/(?<type>plugins|themes)/(?P<slug>[^/]+)/?!im',
+               '!(?P<type>Plugin|Theme):\s*(?P<slug>[a-z0-9-]+)$!im',
+               '!(?P<type>plugins|themes)\.(trac|svn)\.wordpress\.org/(browser/)?(?P<slug>[^/]+)!im',
+       ];
+
</ins><span class="cx" style="display: block; padding: 0 10px">         // Fetch the email.
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        $email_obj = Helpscout_API::api( '/v2/conversations/' . $request->ticket->id . '?embed=threads' );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $email_obj = get_email_thread( $request->ticket->id );
</ins><span class="cx" style="display: block; padding: 0 10px">         if ( ! empty( $email_obj->_embedded->threads ) ) {
</span><span class="cx" style="display: block; padding: 0 10px">                foreach ( $email_obj->_embedded->threads as $thread ) {
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                        if ( 'customer' !== $thread->type ) {
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                 if ( empty( $thread->body ) ) {
</ins><span class="cx" style="display: block; padding: 0 10px">                                 continue;
</span><span class="cx" style="display: block; padding: 0 10px">                        }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -126,14 +157,22 @@
</span><span class="cx" style="display: block; padding: 0 10px">                        // Extract matches from the email.
</span><span class="cx" style="display: block; padding: 0 10px">                        $email_body = strip_tags( str_replace( '<br>', "\n", $thread->body ) );
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                        if ( ! preg_match_all( '!/(?<type>plugins|themes)/(?P<slug>[a-z0-9-]+)/?!im', $email_body, $m ) ) {
-                               preg_match_all( '!(?P<type>Plugin|Theme):\s*(?P<slug>[a-z0-9-]+)$!im', $email_body, $m );
-                       }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                 foreach ( $regexes as $regex ) {
+                               if ( ! preg_match_all( $regex, $email_body, $m ) ) {
+                                       continue;
+                               }
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                        if ( $m ) {
</del><span class="cx" style="display: block; padding: 0 10px">                                 foreach ( $m[0] as $i => $match ) {
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                                        if ( str_contains( $match, 'developer.wordpress.org' ) || str_contains( $match, 'make.wordpress.org' ) ) {
+                                               continue; // Sometimes it picks up the references to devhub or make in threads we don't want.
+                                       }
+
</ins><span class="cx" style="display: block; padding: 0 10px">                                         $type = strtolower( $m['type'][ $i ] );
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                                        if ( ! str_ends_with( $type, 's' ) ) {
+                                               $type .= 's';
+                                       }
</ins><span class="cx" style="display: block; padding: 0 10px">                                         $slug = strtolower( $m['slug'][ $i ] );
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+
</ins><span class="cx" style="display: block; padding: 0 10px">                                         $possible[ $type ][] = $slug;
</span><span class="cx" style="display: block; padding: 0 10px">                                }
</span><span class="cx" style="display: block; padding: 0 10px">                        }
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -140,7 +179,10 @@
</span><span class="cx" style="display: block; padding: 0 10px">                }
</span><span class="cx" style="display: block; padding: 0 10px">        }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        return $possible;
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $possible['themes']  = array_unique( $possible['themes'] );
+       $possible['plugins'] = array_unique( $possible['plugins'] );
+
+       return array_filter( $possible );
</ins><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px"> // HelpScout sends json data in the POST, so grab it from the input directly.
</span></span></pre></div>
<a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutpluginsthemesphp"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php     2023-03-13 16:04:19 UTC (rev 12466)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php       2023-03-14 07:07:13 UTC (rev 12467)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -1,172 +1,185 @@
</span><span class="cx" style="display: block; padding: 0 10px"> <?php
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-// Simple sidebar to list plugin/theme details.
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+namespace WordPressdotorg\API\HelpScout;
+/**
+ * Simple sidebar to list plugin/theme details.
+ */
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+/*
+
+Plugins mentioned in this email:
+ - Plugin 1
+ - Plugin 2
+
+Themes mentioned in this email:
+ - Theme 3
+
+Plugins owned by this user:
+ - Plugin 1
+
+Themes owned by this user:
+ - Theme 3
+
+*/
+
</ins><span class="cx" style="display: block; padding: 0 10px"> // $request is the validated HelpScout request.
</span><span class="cx" style="display: block; padding: 0 10px"> $request = include __DIR__ . '/common.php';
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px"> // default empty output
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-$html = '';
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ob_start();
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px"> // look up profile url by email
</span><span class="cx" style="display: block; padding: 0 10px"> $email = get_user_email_for_email( $request );
</span><span class="cx" style="display: block; padding: 0 10px"> $user  = get_user_by( 'email', $email );
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-foreach ( [
-       /* site_id => [ textual singular, post_type ] */
-       WPORG_PLUGIN_DIRECTORY_BLOGID => [ 'plugin', 'plugin' ],
-       WPORG_THEME_DIRECTORY_BLOGID  => [ 'theme', 'repopackage' ]
-] as $site_id => $details ) {
-       list( $type, $post_type ) = $details;
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+$sites = [
+       'themes'  => WPORG_THEME_DIRECTORY_BLOGID,
+       'plugins' => WPORG_PLUGIN_DIRECTORY_BLOGID,
+];
+$repo_post_types = [
+       'themes'  => 'repopackage',
+       'plugins' => 'plugin',
+];
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        $is_this_inbox = ( "{$type}s@wordpress.org" === $request->mailbox->email );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+// Mentioned in email
+$mentioned = get_plugin_or_theme_from_email( $request );
+foreach ( $mentioned as $type => $slugs ) {
+       switch_to_blog( $sites[ $type ] );
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        switch_to_blog( $site_id );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $post_ids = get_posts( [
+               'fields'        => 'ids',
+               'post_name__in' => $slugs,
+               'post_type'     => $repo_post_types, // Cannot be 'all', as that only queries for known post_type
+               'post_status'   => 'any',
+               'orderby'       => 'post_title',
+               'order'         => 'ASC',
+       ] );
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        $slugs = [];
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ if ( $post_ids ) {
+               echo '<p><strong>' . ucwords( $type ) . ' mentioned in this email:</strong></p>';
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        if ( 'plugin' === $type && $user ) {
-               // Committer to a plugin.
-               $committer_plugins = $wpdb->get_col( $wpdb->prepare( 'SELECT path FROM `' . PLUGINS_TABLE_PREFIX . 'svn_access' . '` WHERE user = %s', $user->user_login ) );
-               array_map(
-                       function( $slug ) use( $slugs ) {
-                               $slug = ltrim( $slug, '/' );
-                               if ( $slug ) {
-                                       $slugs[] = $slug;
-                               }
-                       },
-                       $committer_plugins
-               );
-
-               // TODO: Would be nice to pull for support reps too, but that's less common.
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+         display_items( $post_ids );
</ins><span class="cx" style="display: block; padding: 0 10px">         }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        // Reported themes, shortcut, assume the slug is the title.. since it is..
-       if (
-               'theme' === $type &&
-               str_starts_with( $request->ticket->subject ?? '', 'Reported Theme:' )
-       ) {
-               $slugs[] = sanitize_title_with_dashes( trim( explode( ':', $request->ticket->subject )[1] ) );
-       }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ restore_current_blog();
+}
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        $lookup_by_user = $user ? $user->ID : false;
-       $counts         = false;
-       $sources        = [
-               'by_email_author'
-       ];
-       if ( $is_this_inbox ) {
-               $sources[] = 'check_email';
-       }
-       foreach ( $sources as $source ) {
-               if ( 'check_email' === $source ) {
-                       // Check the email for a plugin/theme name.
-                       $mentioned = get_plugin_or_theme_from_email( $request );
-                       if ( empty( $mentioned[ "{$type}s"] ) ) {
-                               break;
-                       }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+// Owned by user.
+if ( $user ) {
+       foreach ( $sites as $type => $_blog_id ) {
+               switch_to_blog( $_blog_id );
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                        $lookup_by_user = false;
-                       $slugs          = $mentioned[ "{$type}s" ];
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+         $items = get_user_items( $user );
+               if ( $items ) {
+                       echo '<p><strong>' . ucwords( $type ) . ' owned by this user:</strong></p>';
+
+                       display_items( $items );
</ins><span class="cx" style="display: block; padding: 0 10px">                 }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                $slugs       = $slugs          ? '"' . implode( '", "', array_map( 'esc_sql', array_unique( $slugs ) ) ) . '"' : '';
-               $or_slugs    = $slugs          ? "post_name IN( {$slugs} )" : '';
-               $post_author = $lookup_by_user ? $wpdb->prepare( "post_author = %s", $lookup_by_user ) : '';
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+         restore_current_blog();
+       }
+}
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                $where = implode( ' OR ', array_filter( [ $post_author, $or_slugs ] ) );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+function get_user_items( $user ) {
+       global $wpdb;
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                if ( ! $where ) {
-                       continue;
-               }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ if ( ! $user ) {
+               return [];
+       }
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                $counts = $wpdb->get_results( $wpdb->prepare(
-                       "SELECT post_status, COUNT(*) as count, group_concat( ID ORDER BY post_title ) as ids, group_concat( post_title ORDER BY post_title SEPARATOR ', ' ) as titles
-                       FROM $wpdb->posts
-                       WHERE post_type = %s AND ( {$where} )
-                       GROUP BY post_status
-                       ORDER BY FIELD( post_status, 'new', 'pending', 'publish', 'disabled', 'delisted', 'closed', 'approved', 'suspended', 'rejected', 'draft' )",
-                       $post_type,
-               ) );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $ids    = [];
+       $slugs  = [];
+       $wheres = [];
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                if ( $counts && 'check_email' === $source ) {
-                       $html .= '<p><strong>Note: ' . ucwords( $type ) . ' may not be authored the email author.</strong><p>';
-               }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ if ( WPORG_PLUGIN_DIRECTORY_BLOGID === get_current_blog_id() ) {
+               // Committer to a plugin.
+               $committer_plugins = $wpdb->get_col( $wpdb->prepare( 'SELECT path FROM `' . PLUGINS_TABLE_PREFIX . 'svn_access' . '` WHERE user = %s', $user->user_login ) );
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                if ( $counts ) {
-                       break;
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+         foreach ( $committer_plugins as $plugin ) {
+                       $plugin = ltrim( $plugin, '/' );
+                       if ( $plugin ) {
+                               $slugs[] = $plugin;
+                       }
</ins><span class="cx" style="display: block; padding: 0 10px">                 }
</span><span class="cx" style="display: block; padding: 0 10px">        }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        if ( $counts ) {
-               $total       = array_sum( wp_list_pluck( $counts, 'count' ) );
-               $ids         = wp_parse_id_list( implode( ',', wp_list_pluck( $counts, 'ids' ) ) );
-               $post_statii = implode(
-                       ', ',
-                       array_map(
-                               function( $i ) {
-                                       return sprintf( "%s: %s (%s)", $i->post_status, $i->count, $i->titles );
-                               },
-                               $counts
-                       )
-               );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ if ( $slugs ) {
+               $slugs    = '"' . implode( '", "', array_map( 'esc_sql', array_unique( $slugs ) ) ) . '"';
+               $wheres[] = "post_name IN( {$slugs} )";
+       }
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                $html .= sprintf(
-                       '<p><a href="%s" title="%s">%s</a></p>',
-                       add_query_arg( [ 'post_type' => $post_type, 'author' => $user->ID ?? '' ], admin_url( 'edit.php' ) ),
-                       esc_attr( $post_statii ),
-                       ucwords( _n( "$total $type", "{$total} {$type}s", $total ) ) // Real bad internationalisation where internationalisation will never be used.
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $wheres[] = $wpdb->prepare( "post_author = %d", $user->ID );
+
+       if ( $wheres ) {
+               $where = implode( ' OR ', $wheres );
+
+               $ids = $wpdb->get_col(
+                       "SELECT ID
+                       FROM $wpdb->posts
+                       WHERE post_type IN( 'plugin', 'repopackage' ) AND {$where}
+                       ORDER BY FIELD( post_status, 'new', 'pending', 'publish', 'disabled', 'delisted', 'closed', 'approved', 'suspended', 'rejected', 'draft' ), post_title",
</ins><span class="cx" style="display: block; padding: 0 10px">                 );
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+        }
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                // plugins@ and themes@ - expand and provide direct links.
-               if ( $is_this_inbox ) {
-                       $html .= '<ul>';
-                       foreach ( $ids as $post_id ) {
-                               $post        = get_post( $post_id );
-                               $post_status = '';
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ return $ids;
+}
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                                switch ( $post->post_status ) {
-                                       // Plugins
-                                       case 'rejected':
-                                               $post_status = '(Rejected)';
-                                               break;
-                                       case 'closed':
-                                       case 'disabled':
-                                               $post_status = '(Closed)';
-                                               break;
-                                       case 'pending':
-                                       case 'new':
-                                               $post_status = '(In Review)';
-                                               break;
-                                       case 'approved':
-                                               $post_status = '(Approved)';
-                                               break;
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+function display_items( $post_ids ) {
+       echo '<ul>';
+       foreach ( $post_ids as $post_id ) {
+               $post        = get_post( $post_id );
+               $post_status = '';
+               $style       = 'color: green;';
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                                        // Themes
-                                       case 'draft':
-                                               $post_status = '(In Review or Rejected)';
-                                               break;
-                                       case 'suspended':
-                                               $post_status = '(Suspended)';
-                                               break;
-                                       case 'delisted':
-                                               $post_status = '(Delisted)';
-                                               break;
-                               }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+         switch ( $post->post_status ) {
+                       // Plugins
+                       case 'rejected':
+                               $post_status = '(Rejected)';
+                               $style       = 'color: red;';
+                               break;
+                       case 'closed':
+                       case 'disabled':
+                               $post_status = '(Closed)';
+                               $style       = 'color: red;';
+                               break;
+                       case 'pending':
+                       case 'new':
+                               $post_status = '(In Review)';
+                               $style       = '';
+                               break;
+                       case 'approved':
+                               $post_status = '(Approved)';
+                               $style       = '';
+                               break;
</ins><span class="cx" style="display: block; padding: 0 10px"> 
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-                                $html .= sprintf(
-                                       '<li><a href="%s">%s</a> <a href="%s">#</a> %s</li>',
-                                       /* get_edit_post_link( $post ), // Won't work as post type not registered */
-                                       esc_url( add_query_arg( [ 'action' => 'edit', 'post' => $post_id ], admin_url( 'post.php' ) ) ),
-                                       esc_html( $post->post_title ),
-                                       get_permalink( $post ),
-                                       esc_html( $post_status )
-                               );
-                       }
-                       $html .= '</ul>';
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                 // Themes
+                       case 'draft':
+                               $post_status = '(In Review or Rejected)';
+                               $style       = '';
+                               break;
+                       case 'suspended':
+                               $post_status = '(Suspended)';
+                               $style       = 'color: red;';
+                               break;
+                       case 'delisted':
+                               $post_status = '(Delisted)';
+                               $style       = 'color: red;';
+                               break;
</ins><span class="cx" style="display: block; padding: 0 10px">                 }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+                printf(
+                       '<li><a href="%1$s" style="%2$s">%3$s</a> <a href="%4$s" style="%2$s">#</a> %5$s</li>',
+                       /* 1 get_edit_post_link( $post ), // Won't work as post type not registered */
+                       /* 1 */ esc_url( add_query_arg( [ 'action' => 'edit', 'post' => $post_id ], admin_url( 'post.php' ) ) ),
+                       /* 2 */ esc_attr( $style ),
+                       /* 3 */ esc_html( $post->post_title ),
+                       /* 4 get_permalink( $post ), */
+                       /* 4 */ esc_url( home_url( "/{$post->post_name}/" ) ),
+                       /* 5 */ esc_html( $post_status )
+               );
</ins><span class="cx" style="display: block; padding: 0 10px">         }
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-        restore_current_blog();
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+
+       echo '</ul>';
</ins><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px"> 
</span><span class="cx" style="display: block; padding: 0 10px"> // response to HS is just HTML to display in the sidebar
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-echo json_encode( array( 'html' => $html ) );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+echo json_encode( array( 'html' => ob_get_clean() ) );
</ins></span></pre></div>
<a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutwebhookphp"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/webhook.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/webhook.php    2023-03-13 16:04:19 UTC (rev 12466)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/webhook.php      2023-03-14 07:07:13 UTC (rev 12467)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -22,3 +22,6 @@
</span><span class="cx" style="display: block; padding: 0 10px">                ]
</span><span class="cx" style="display: block; padding: 0 10px">        );
</span><span class="cx" style="display: block; padding: 0 10px"> }
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+
+// Warm the caches.
+get_email_thread( $request->id, true );
</ins><span class="cx" style="display: block; padding: 0 10px">\ No newline at end of file
</span></span></pre>
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