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<title>[11726] sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory: Plugin Directory: Admin: Stats: Retrieve email stats from Help Scout.</title>
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<dt style="float: left; width: 6em; font-weight: bold">Revision</dt> <dd><a style="font-weight: bold" href="http://meta.trac.wordpress.org/changeset/11726">11726</a><script type="application/ld+json">{"@context":"http://schema.org","@type":"EmailMessage","description":"Review this Commit","action":{"@type":"ViewAction","url":"http://meta.trac.wordpress.org/changeset/11726","name":"Review Commit"}}</script></dd>
<dt style="float: left; width: 6em; font-weight: bold">Author</dt> <dd>dd32</dd>
<dt style="float: left; width: 6em; font-weight: bold">Date</dt> <dd>2022-03-31 08:55:05 +0000 (Thu, 31 Mar 2022)</dd>
</dl>
<pre style='padding-left: 1em; margin: 2em 0; border-left: 2px solid #ccc; line-height: 1.25; font-size: 105%; font-family: sans-serif'>Plugin Directory: Admin: Stats: Retrieve email stats from Help Scout.
See <a href="http://meta.trac.wordpress.org/ticket/4306">#4306</a>.</pre>
<h3>Modified Paths</h3>
<ul>
<li><a href="#sitestrunkwordpressorgpublic_htmlwpcontentpluginsplugindirectoryadmintoolsclassstatsreportphp">sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/admin/tools/class-stats-report.php</a></li>
</ul>
<h3>Added Paths</h3>
<ul>
<li><a href="#sitestrunkwordpressorgpublic_htmlwpcontentpluginsplugindirectoryclientsclasshelpscoutphp">sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/clients/class-helpscout.php</a></li>
</ul>
</div>
<div id="patch">
<h3>Diff</h3>
<a id="sitestrunkwordpressorgpublic_htmlwpcontentpluginsplugindirectoryadmintoolsclassstatsreportphp"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/admin/tools/class-stats-report.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/admin/tools/class-stats-report.php 2022-03-31 01:49:59 UTC (rev 11725)
+++ sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/admin/tools/class-stats-report.php 2022-03-31 08:55:05 UTC (rev 11726)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -1,6 +1,7 @@
</span><span class="cx" style="display: block; padding: 0 10px"> <?php
</span><span class="cx" style="display: block; padding: 0 10px"> namespace WordPressdotorg\Plugin_Directory\Admin\Tools;
</span><span class="cx" style="display: block; padding: 0 10px"> use WordPressdotorg\Plugin_Directory\Template;
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+use WordPressdotorg\Plugin_Directory\Clients\HelpScout;
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> /**
</span><span class="cx" style="display: block; padding: 0 10px"> * All functionality related to Stats_Report Tool.
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -52,26 +53,29 @@
</span><span class="cx" style="display: block; padding: 0 10px"> * @return array {
</span><span class="cx" style="display: block; padding: 0 10px"> * Array of stats.
</span><span class="cx" style="display: block; padding: 0 10px"> *
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- * @type int $plugin_approve The number of plugins approved within the defined time interval.
- * @type int $plugin_delist The number of plugins delisted within the defined time interval.
- * @type int $plugin_new The number of plugins submitted within the defined time interval.
- * @type int $plugin_reject The number of plugins rejected within the defined time interval.
- * @type int $in_queue The number of plugins currently in the queue (new or pending).
- * @type int $in_queue_new The number of new plugins currently in the queue.
- * @type int $in_queue_pending The number of pending plugins currently in the queue.
- * @type int $in_queue_from_time_window The number of plugins currently in the queue submitted during the specified time window.
- * @type int $in_queue_old The number of plugins currently in the queue that are older than "recently".
- * @type int $supportpress_queue_total_open The number of currently open support threads.
- * @type int $supportpress_queue_total_open_old The number of currently open support threads with no activity "recently".
- * @type int $supportpress_queue_interval_all The number of threads (from just within the specified time window).
- * @type int $supportpress_queue_interval_closed The number of closed threads (from just withing the specified time window).
- * @type int $supportpress_queue_interval_open The number of open threads (from just withing the specified time window).
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ * @type int $plugin_approve The number of plugins approved within the defined time interval.
+ * @type int $plugin_delist The number of plugins delisted within the defined time interval.
+ * @type int $plugin_new The number of plugins submitted within the defined time interval.
+ * @type int $plugin_reject The number of plugins rejected within the defined time interval.
+ * @type int $in_queue The number of plugins currently in the queue (new or pending).
+ * @type int $in_queue_new The number of new plugins currently in the queue.
+ * @type int $in_queue_pending The number of pending plugins currently in the queue.
+ * @type int $in_queue_from_time_window The number of plugins currently in the queue submitted during the specified time window.
+ * @type int $in_queue_old The number of plugins currently in the queue that are older than "recently".
+ * @type int $helpscout_queue_total_conversations The number of ongoing Help Scout conversations.
+ * @type int $helpscout_queue_new_conversations The number of new Help Scout conversations.
+ * @type int $helpscout_queue_customers The number of unique Plugin authors contacted.
+ * @type int $helpscout_queue_conversations_per_day The number of Help Scout conversations per day.
+ * @type int $helpscout_queue_busiest_day The busiest day in the Help Scout queue.
+ * @type int $helpscout_queue_messages_received The number of emails received in HelpScout.
+ * @type int $helpscout_queue_replies_sent The number of replies sent to emails.
+ * @type int $helpscout_queue_emails_created The number of new outgoing conversations created.
</ins><span class="cx" style="display: block; padding: 0 10px"> * }
</span><span class="cx" style="display: block; padding: 0 10px"> */
</span><span class="cx" style="display: block; padding: 0 10px"> public function get_stats( $args = array() ) {
</span><span class="cx" style="display: block; padding: 0 10px"> global $wpdb;
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $stats['as_of_date'] = strftime( '%Y-%m-%d', time() );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $stats['as_of_date'] = gmdate( 'Y-m-d' );
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> $defaults = array(
</span><span class="cx" style="display: block; padding: 0 10px"> 'date' => $stats['as_of_date'],
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -150,38 +154,30 @@
</span><span class="cx" style="display: block; padding: 0 10px"> ) );
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> // --------------
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- // SupportPress Queue
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ // Help Scout Queue
</ins><span class="cx" style="display: block; padding: 0 10px"> // --------------
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- // # of currently open threads
- $stats['supportpress_queue_total_open'] = $wpdb->get_var(
- "SELECT COUNT(*) FROM plugins_support_threads WHERE state = 'open'"
- );
</del><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- // # of currently open threads with no activity in last 7 days
- $stats['supportpress_queue_total_open_old'] = $wpdb->get_var( $wpdb->prepare(
- "SELECT COUNT(*) FROM plugins_support_threads WHERE state = 'open' AND dt < DATE_SUB( NOW(), INTERVAL %d DAY )",
- $args['recentdays']
- ) );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $start_datetime = gmdate( 'Y-m-d\T00:00:00\Z', strtotime( $args['date'] ) - ( $args['num_days'] * DAY_IN_SECONDS ) );
+ $end_datetime = gmdate( 'Y-m-d\T23:59:59\Z', strtotime( $args['date'] ) );
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- // # of total threads (from just those received during the time window)
- $stats['supportpress_queue_interval_all'] = $wpdb->get_var( $wpdb->prepare(
- "SELECT COUNT(*) FROM plugins_support_threads WHERE state IN ( 'closed', 'open' ) AND dt < %s AND dt > DATE_SUB( %s, INTERVAL %d DAY )",
- $args['date'],
- $args['date'],
- absint( $args['num_days'] ) + 1
- ) );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $api_payload = [
+ 'start' => $start_datetime,
+ 'end' => $end_datetime,
+ 'mailboxes' => HELPSCOUT_PLUGINS_MAILBOXID,
+ ];
+
+ $company_report = HelpScout::api( '/v2/reports/company', $api_payload );
+ $mailbox_overall = HelpScout::api( '/v2/reports/conversations', $api_payload );
+ $email_report = HelpScout::api( '/v2/reports/email', $api_payload );
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- // # of open and closed threads (from just those received during the time window)
- $sp_states = array( 'closed', 'open' );
- foreach ( $sp_states as $sp_state ) {
- $stats[ 'supportpress_queue_interval_' . $sp_state ] = $wpdb->get_var( $wpdb->prepare(
- 'SELECT COUNT(*) FROM plugins_support_threads WHERE state = %s AND dt < %s AND dt > DATE_SUB( %s, INTERVAL %d DAY )',
- $sp_state,
- $args['date'],
- $args['date'],
- absint( $args['num_days'] ) + 1
- ) );
- }
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $stats['helpscout_queue_total_conversations'] = $mailbox_overall->current->totalConversations ?? 0;
+ $stats['helpscout_queue_new_conversations'] = $mailbox_overall->current->newConversations ?? 0;
+ $stats['helpscout_queue_customers'] = $mailbox_overall->current->customers ?? 0;
+ $stats['helpscout_queue_conversations_per_day'] = $mailbox_overall->current->conversationsPerDay ?? 0;
+ $stats['helpscout_queue_busiest_day'] = gmdate( 'l', strtotime( 'Sunday +' . $mailbox_overall->busiestDay->day . ' days' ) ); // Hacky? but works
+ $stats['helpscout_queue_messages_received'] = $mailbox_overall->current->messagesReceived ?? 0;
+ $stats['helpscout_queue_replies_sent'] = $company_report->current->totalReplies;
+ $stats['helpscout_queue_emails_created'] = $email_report->current->volume->emailsCreated ?? 0;
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> return $stats;
</span><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -197,27 +193,28 @@
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> $args = array();
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- if ( isset( $_POST['date'] ) && preg_match( '/[0-9]{4}\-[0-9]{2}\-[0-9]{2}$/', $_POST['date'] ) ) {
- $args['date'] = $_POST['date'];
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ if ( isset( $_REQUEST['date'] ) && preg_match( '/[0-9]{4}\-[0-9]{2}\-[0-9]{2}$/', $_REQUEST['date'] ) ) {
+ $args['date'] = $_REQUEST['date'];
</ins><span class="cx" style="display: block; padding: 0 10px"> } else {
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $args['date'] = '';
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $args['date'] = gmdate( 'Y-m-d' );
</ins><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $args['num_days'] = empty( $_POST['days'] ) ? '' : absint( $_POST['days'] );
- $args['recentdays'] = empty( $_POST['recentdays'] ) ? '' : absint( $_POST['recentdays'] );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $args['num_days'] = empty( $_REQUEST['days'] ) ? 7 : absint( $_REQUEST['days'] );
+ $args['recentdays'] = empty( $_REQUEST['recentdays'] ) ? 7 : absint( $_REQUEST['recentdays'] );
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> $stats = $this->get_stats( $args );
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $date = strftime( '%Y-%m-%d', time() );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $date = gmdate( 'Y-m-d' );
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $start_date = date( 'Y-m-d', strtotime( "-{$stats['num_days']} days", strtotime( $stats['date'] ) ) );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $start_date = gmdate( 'Y-m-d', strtotime( "-{$stats['num_days']} days", strtotime( $stats['date'] ) ) );
</ins><span class="cx" style="display: block; padding: 0 10px"> ?>
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> <div class="wrap stats-report">
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- <h1><?php _e( 'Plugin Repository and SupportPress Stats Report', 'wporg-plugins' ); ?></h1>
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ <h1><?php _e( 'Plugin Repository and email Stats Report', 'wporg-plugins' ); ?></h1>
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- <form method="post">
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ <form method="get">
+ <input type="hidden" name="action" value="<?php echo esc_attr( $_REQUEST['action'] ); ?>"/>
</ins><span class="cx" style="display: block; padding: 0 10px"> <table class="form-table"><tbody>
</span><span class="cx" style="display: block; padding: 0 10px"> <tr><th scope="row"><label for="date"><?php _e( 'Date', 'wporg-plugins' ); ?></label></th><td>
</span><span class="cx" style="display: block; padding: 0 10px"> <input name="date" type="text" id="date" value="<?php echo esc_attr( $args['date'] ); ?>" class="text">
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -379,66 +376,73 @@
</span><span class="cx" style="display: block; padding: 0 10px"> </li>
</span><span class="cx" style="display: block; padding: 0 10px"> </ul>
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- <h3><?php _e( 'SupportPress Queue Stats', 'wporg-plugins' ); ?></h3>
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ <h3><?php _e( 'Help Scout Queue Stats', 'wporg-plugins' ); ?></h3>
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> <ul style="font-family:Courier New;">
</span><span class="cx" style="display: block; padding: 0 10px"> <li>
</span><span class="cx" style="display: block; padding: 0 10px"> <?php
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- /* translators: %d: number of open tickets */
</del><span class="cx" style="display: block; padding: 0 10px"> printf(
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- __( 'Total open tickets* : %d', 'wporg-plugins' ),
- esc_html( $stats['supportpress_queue_total_open'] )
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ 'Total Conversations: %d',
+ esc_html( $stats['helpscout_queue_total_conversations'] )
</ins><span class="cx" style="display: block; padding: 0 10px"> );
</span><span class="cx" style="display: block; padding: 0 10px"> ?>
</span><span class="cx" style="display: block; padding: 0 10px"> </li>
</span><span class="cx" style="display: block; padding: 0 10px"> <li>
</span><span class="cx" style="display: block; padding: 0 10px"> <?php
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- /* translators: 1: number of most recent days, 2: number of plugins with no activity */
</del><span class="cx" style="display: block; padding: 0 10px"> printf(
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- __( ' → (with no activity in last %1$d days)** : %2$d', 'wporg-plugins' ),
- esc_html( $stats['recentdays'] ),
- esc_html( $stats['supportpress_queue_total_open_old'] )
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ 'New Conversations: %d',
+ esc_html( $stats['helpscout_queue_new_conversations'] )
</ins><span class="cx" style="display: block; padding: 0 10px"> );
</span><span class="cx" style="display: block; padding: 0 10px"> ?>
</span><span class="cx" style="display: block; padding: 0 10px"> </li>
</span><span class="cx" style="display: block; padding: 0 10px"> <li>
</span><span class="cx" style="display: block; padding: 0 10px"> <?php
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- /* translators: %d: number of most recent days */
</del><span class="cx" style="display: block; padding: 0 10px"> printf(
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- __( 'Within defined %d day time window:', 'wporg-plugins' ),
- esc_html( $stats['num_days'] )
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ 'Customers: %d',
+ esc_html( $stats['helpscout_queue_customers'] )
</ins><span class="cx" style="display: block; padding: 0 10px"> );
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- ?>
- <ul style="margin-left:20px;margin-top:0.5em;">
- <li>
- <?php
- /* translators: %d: total number of plugins within defined time window */
- printf(
- __( 'Total : %d', 'wporg-plugins' ),
- esc_html( $stats['supportpress_queue_interval_all'] )
- );
- ?>
- </li>
- <li>
- <?php
- /* translators: %d: number of closed plugins within defined time window */
- printf(
- __( 'Closed : %d', 'wporg-plugins' ),
- esc_html( $stats['supportpress_queue_interval_closed'] )
- );
- ?>
- </li>
- <li>
- <?php
- /* translators: %d: number of open plugins within defined time window */
- printf(
- __( 'Open : %d', 'wporg-plugins' ),
- esc_html( $stats['supportpress_queue_interval_open'] )
- );
- ?>
- </li>
- </ul>
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ ?>
</ins><span class="cx" style="display: block; padding: 0 10px"> </li>
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ <li>
+ <?php
+ printf(
+ 'Conversations per Day: %d',
+ esc_html( $stats['helpscout_queue_conversations_per_day'] )
+ );
+ ?>
+ </li>
+ <li>
+ <?php
+ printf(
+ 'Busiest Day: %s',
+ esc_html( $stats['helpscout_queue_busiest_day'] )
+ );
+ ?>
+ </li>
+ <li>
+ <?php
+ printf(
+ 'Messages Received: %d',
+ esc_html( $stats['helpscout_queue_messages_received'] )
+ );
+ ?>
+ </li>
+ <li>
+ <?php
+ printf(
+ 'Replies Sent: %d',
+ esc_html( $stats['helpscout_queue_replies_sent'] )
+ );
+ ?>
+ </li>
+ <li>
+ <?php
+ printf(
+ 'Emails Created: %d',
+ esc_html( $stats['helpscout_queue_emails_created'] )
+ );
+ ?>
+ </li>
</ins><span class="cx" style="display: block; padding: 0 10px"> </ul>
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> <ul style="font-style:italic;">
</span></span></pre></div>
<a id="sitestrunkwordpressorgpublic_htmlwpcontentpluginsplugindirectoryclientsclasshelpscoutphp"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/clients/class-helpscout.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/clients/class-helpscout.php (rev 0)
+++ sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/clients/class-helpscout.php 2022-03-31 08:55:05 UTC (rev 11726)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -0,0 +1,77 @@
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+<?php
+namespace WordPressdotorg\Plugin_Directory\Clients;
+
+/**
+ * Simple HelpScout client.
+ *
+ * @package WordPressdotorg\Plugin_Directory\Clients
+ */
+class HelpScout {
+ const API_BASE = 'https://api.helpscout.net';
+
+ public static function api( $url, $args = null, $method = 'GET' ) {
+ // Verify the configuration variables are available.
+ if ( ! defined( 'HELPSCOUT_APP_ID' ) || ! defined( 'HELPSCOUT_APP_SECRET' ) ) {
+ return false;
+ }
+
+ // Prepend API URL host-less URLs
+ if ( ! str_starts_with( $url, self::API_BASE ) ) {
+ $url = self::API_BASE . '/' . ltrim( $url, '/' );
+ }
+
+ if ( 'GET' === $method && $args ) {
+ $url = add_query_arg( $args, $url );
+ }
+
+ $request = wp_remote_request(
+ $url,
+ array(
+ 'method' => $method,
+ 'headers' => [
+ 'Accept' => 'application/json',
+ 'Authorization' => self::get_auth_string(),
+ ],
+ 'body' => ( 'POST' === $method && $args ) ? $args : null,
+ )
+ );
+
+ return json_decode( wp_remote_retrieve_body( $request ) );
+ }
+
+ /**
+ * Fetch an Authorization token for accessing HelpScout Resources.
+ */
+ protected static function get_auth_string() {
+ $token = get_site_transient( __CLASS__ . 'get_auth_token' );
+ if ( $token && is_array( $token ) && $token['exp'] > time() ) {
+ return 'BEARER ' . $token['token'];
+ }
+
+ $request = wp_remote_post(
+ self::API_BASE . '/v2/oauth2/token',
+ array(
+ 'body' => array(
+ 'grant_type' => 'client_credentials',
+ 'client_id' => HELPSCOUT_APP_ID,
+ 'client_secret' => HELPSCOUT_APP_SECRET
+ )
+ )
+ );
+
+ $response = is_wp_error( $request ) ? false : json_decode( wp_remote_retrieve_body( $request ) );
+
+ if ( ! $response || empty( $response->access_token ) ) {
+ return false;
+ }
+
+ // Cache the token for 1 minute less than what it's valid for.
+ $token = $response->access_token;
+ $expiry = $response->expires_in - MINUTE_IN_SECONDS;
+
+ set_site_transient( __CLASS__ . 'get_auth_token', [ 'exp' => time() + $expiry, 'token' => $token ], $expiry );
+
+ return $token;
+ }
+
+}
</ins><span class="cx" style="display: block; padding: 0 10px">Property changes on: sites/trunk/wordpress.org/public_html/wp-content/plugins/plugin-directory/clients/class-helpscout.php
</span><span class="cx" style="display: block; padding: 0 10px">___________________________________________________________________
</span></span></pre></div>
<a id="svneolstyle"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: svn:eol-style</h4></div>
<ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+native
</ins><span class="cx" style="display: block; padding: 0 10px">\ No newline at end of property
</span></div>
</body>
</html>