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<title>[11296] sites/trunk/api.wordpress.org/public_html/dotorg/helpscout: Helpscout: Add Forum Notes & Plugins/Theme sidebars to reduce the clicks needed to get pertinent details.</title>
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<dt style="float: left; width: 6em; font-weight: bold">Revision</dt> <dd><a style="font-weight: bold" href="http://meta.trac.wordpress.org/changeset/11296">11296</a><script type="application/ld+json">{"@context":"http://schema.org","@type":"EmailMessage","description":"Review this Commit","action":{"@type":"ViewAction","url":"http://meta.trac.wordpress.org/changeset/11296","name":"Review Commit"}}</script></dd>
<dt style="float: left; width: 6em; font-weight: bold">Author</dt> <dd>dd32</dd>
<dt style="float: left; width: 6em; font-weight: bold">Date</dt> <dd>2021-10-25 06:52:44 +0000 (Mon, 25 Oct 2021)</dd>
</dl>
<pre style='padding-left: 1em; margin: 2em 0; border-left: 2px solid #ccc; line-height: 1.25; font-size: 105%; font-family: sans-serif'>Helpscout: Add Forum Notes & Plugins/Theme sidebars to reduce the clicks needed to get pertinent details. </pre>
<h3>Modified Paths</h3>
<ul>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutprofilephp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/profile.php</a></li>
</ul>
<h3>Added Paths</h3>
<ul>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutforumsphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/forums.php</a></li>
<li><a href="#sitestrunkapiwordpressorgpublic_htmldotorghelpscoutpluginsthemesphp">sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php</a></li>
</ul>
</div>
<div id="patch">
<h3>Diff</h3>
<a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutforumsphp"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/forums.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/forums.php (rev 0)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/forums.php 2021-10-25 06:52:44 UTC (rev 11296)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -0,0 +1,22 @@
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+<?php
+// Simple User Notes sidebar panel.
+
+// $request is the validated HelpScout request.
+$request = include __DIR__ . '/common.php';
+
+// default empty output
+$html = '';
+// look up profile url by email
+$user = get_user_by( 'email', $request->customer->email );
+
+// Include Notes
+if ( $user && $user->_wporg_bbp_user_notes ) {
+ foreach ( $user->_wporg_bbp_user_notes as $note ) {
+ $html .= '<p><a href="https://wordpress.org/support/users/' . $user->user_nicename . '/">' . gmdate( 'F j, Y', strtotime( $note->date ) ) . ':</a> ';
+ $html .= '<em>' . wp_trim_words( esc_html( $note->text ), 15 ) . '</em>';
+ $html .= ' By ' . esc_html( $note->moderator );
+ }
+}
+
+// response to HS is just HTML to display in the sidebar
+echo json_encode( array( 'html' => $html ) );
</ins><span class="cx" style="display: block; padding: 0 10px">Property changes on: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/forums.php
</span><span class="cx" style="display: block; padding: 0 10px">___________________________________________________________________
</span></span></pre></div>
<a id="svneolstyle"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: svn:eol-style</h4></div>
<ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+native
</ins><span class="cx" style="display: block; padding: 0 10px">\ No newline at end of property
</span><a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutpluginsthemesphp"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php (rev 0)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php 2021-10-25 06:52:44 UTC (rev 11296)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -0,0 +1,70 @@
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+<?php
+// Simple sidebar to list plugin/theme details.
+
+// $request is the validated HelpScout request.
+$request = include __DIR__ . '/common.php';
+
+// default empty output
+$html = '';
+// look up profile url by email
+$user = get_user_by( 'email', $request->customer->email );
+if ( ! $user ) {
+ echo json_encode( array( 'html' => $html ) );
+ die();
+}
+
+foreach ( [
+ /* site_id => [ textual singular, post_type ] */
+ WPORG_PLUGIN_DIRECTORY_BLOGID => [ 'plugin', 'plugin' ],
+ WPORG_THEME_DIRECTORY_BLOGID => [ 'theme', 'repopackage' ]
+] as $site_id => $details ) {
+ list( $type, $post_type ) = $details;
+
+ switch_to_blog( $site_id );
+ $counts = $wpdb->get_results( $wpdb->prepare(
+ "SELECT post_status, COUNT(*) as count, group_concat( ID ) as ids, group_concat( post_title SEPARATOR ', ' ) as titles FROM $wpdb->posts WHERE post_type = %s AND post_author = %s GROUP BY post_status",
+ $post_type,
+ $user->ID
+ ) );
+ if ( $counts ) {
+ $total = array_sum( wp_list_pluck( $counts, 'count' ) );
+ $ids = wp_parse_id_list( implode( ',', wp_list_pluck( $counts, 'ids' ) ) );
+ $post_statii = implode(
+ ', ',
+ array_map(
+ function( $i ) {
+ return sprintf( "%s: %s (%s)", $i->post_status, $i->count, $i->titles );
+ },
+ $counts
+ )
+ );
+
+ $html .= sprintf(
+ '<p><a href="%s" title="%s">%s</a></p>',
+ add_query_arg( [ 'post_type' => $post_type, 'author' => $user->ID ], admin_url( 'edit.php' ) ),
+ esc_attr( $post_statii ),
+ ucwords( _n( "$total $type", "{$total} {$type}s", $total ) ) // Real bad internationalisation where internationalisation will bever be used.
+ );
+
+ // plugins@ and themes@ - expand and provide direct links.
+ if ( "{$type}s@wordpress.org" === $request->mailbox->email ) {
+ $html .= '<ul>';
+ foreach ( $ids as $post_id ) {
+ $post = get_post( $post_id );
+ $html .= sprintf(
+ '<li><a href="%s">%s</a> <a href="%s">#</a></li>',
+ /* get_edit_post_link( $post ), // Won't work as post type not registered */
+ esc_url( add_query_arg( [ 'action' => 'edit', 'post' => $post_id ], admin_url( 'post.php' ) ) ),
+ esc_html( $post->post_title ),
+ get_permalink( $post )
+ );
+ }
+ $html .= '</ul>';
+ }
+
+ }
+ restore_current_blog();
+}
+
+// response to HS is just HTML to display in the sidebar
+echo json_encode( array( 'html' => $html ) );
</ins><span class="cx" style="display: block; padding: 0 10px">Property changes on: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/plugins-themes.php
</span><span class="cx" style="display: block; padding: 0 10px">___________________________________________________________________
</span></span></pre></div>
<a id="svneolstyle"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: svn:eol-style</h4></div>
<ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+native
</ins><span class="cx" style="display: block; padding: 0 10px">\ No newline at end of property
</span><a id="sitestrunkapiwordpressorgpublic_htmldotorghelpscoutprofilephp"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/profile.php</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/profile.php 2021-10-23 02:27:10 UTC (rev 11295)
+++ sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/profile.php 2021-10-25 06:52:44 UTC (rev 11296)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -66,12 +66,12 @@
</span><span class="cx" style="display: block; padding: 0 10px"> if ( $user || preg_match( '/(\S+@chat.wordpress.org)/i', $request->ticket->subject, $m ) ) {
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> if ( $user ) {
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $slack_user = $wpdb->get_row( $sql = $wpdb->prepare(
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $slack_user = $wpdb->get_row( $wpdb->prepare(
</ins><span class="cx" style="display: block; padding: 0 10px"> 'SELECT * FROM slack_users WHERE user_id = %d',
</span><span class="cx" style="display: block; padding: 0 10px"> $user->ID
</span><span class="cx" style="display: block; padding: 0 10px"> ) );
</span><span class="cx" style="display: block; padding: 0 10px"> } else {
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">- $slack_user = $wpdb->get_row( $sql = $wpdb->prepare(
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ $slack_user = $wpdb->get_row( $wpdb->prepare(
</ins><span class="cx" style="display: block; padding: 0 10px"> 'SELECT * FROM slack_users WHERE profiledata LIKE %s',
</span><span class="cx" style="display: block; padding: 0 10px"> '%' . $wpdb->esc_like( '"email":"' . $m[1] . '"' ) . '%',
</span><span class="cx" style="display: block; padding: 0 10px"> ) );
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -89,6 +89,4 @@
</span><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> // response to HS is just HTML to display in the sidebar
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-$response = array( 'html' => $html );
-
-echo json_encode( $response );
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+echo json_encode( array( 'html' => $html ) );
</ins></span></pre>
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