[wp-meta] [Making WordPress.org] #5718: Support Forums: Introduce direct moderator replies

[Making WordPress.org]

#5718: Support Forums: Introduce direct moderator replies
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 Reporter:  Clorith         |      Owner:  (none)
     Type:  enhancement     |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:
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 See #5717 for initial reference about "anonymous" notifications from
 moderators on topic reports. There's a case to be made for adding the same
 kind of notification system when needing to address individual users for
 guideline violations.

 This would prevent moderators from accidentally "shaming" the user for a
 moment publicly, while their reply is visible, and also letting everyone
 know who acted on that one topic. Unfortunately that's the state of the
 internet today, we need some more tools to protect our volunteers at this
 level.

 Much like the proposal for a custom comment type for reports, the same
 could be applied here, a custom comment type for moderator replies, having
 this as a toggle, that's always off by default, but checked when doing a
 special post, which would hide the topic instantly from any non-moderator
 users, but would send notifications as usual to any user mentioned.

 These notifications should then also be sent anonymously, just from a
 generic "WordPress.org Forums" account, perhaps with a fixed text
 appended, along the lines of:

 > This notification is in relation to <topic title> (<topic url>), if you
 have a question or concern relating to this, please see the #forums
 channel on Slack (https://make.wordpress.org/chat) and let the team know
 which topic you are seeking clarification on.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/5718>
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