[wp-meta] [Making WordPress.org] #363: Extra form field for site's url while creating a new thread on support forum

Making WordPress.org noreply at wordpress.org
Fri Jul 28 19:12:44 UTC 2017


#363: Extra form field for site's url while creating a new thread on support
forum
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 Reporter:  bravokeyl       |       Owner:
     Type:  enhancement     |      Status:  new
 Priority:  normal          |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:  2nd-opinion     |
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Comment (by webdevmattcrom):

 Just to chime in again and make my case for why this issue is so
 important. Every single support ticket that comes in has a source.
 Naturally, some requests involve only the wp-admin screens, but in order
 for Support to provide support we have to either replicate the problem
 perfectly (which could require 100's of words from the user), or at least
 see the problem live in order to have an informed opinion. It's baffling,
 but many users just simply don't consider this fact at all, so they
 describe their problem with a sentence or two, and leave us in the dark
 without a link.

 PLEASE. This is important.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/363#comment:9>
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