[wp-meta] [Making WordPress.org] #2337: Solving the problem of support questions in product reviews

Making WordPress.org noreply at wordpress.org
Mon Feb 20 07:54:13 UTC 2017

#2337: Solving the problem of support questions in product reviews
 Reporter:  engelen            |       Owner:
     Type:  enhancement        |      Status:  new
 Priority:  low                |   Milestone:
Component:  Support Forums     |  Resolution:
 Keywords:  reporter-feedback  |

Comment (by samuelsidler):

 Users can (and will) leave so-called reviews that are either invalid or
 are support issues (or any number of other things). But I don't think we
 can completely change that. Reviews across the spectrum are like this,
 including in Amazon, on the App Store, in Google Play, and everywhere else
 users review products. We can make some improvements around encouraging
 users to leave quality reviews, but we will not ever solve this problem.

 > ... allow plugin authors to report reviews on their products that are
 actually support questions, such that they can be moved to the relevant

 I think it's better to work with the individual user on a given review, if
 it's a support issue. This kind of behavior helps the user (and potential
 users) see that the developer is thoughtful even when issues are reported
 in the wrong place. The user can then change their review, if they see
 fit. I ''don't'' think we should be moving support issues to the support
 forum without the user specifically saying so.

 > Another way to solve part of the problem would be to hide plugin ratings
 for plugins with fewer than 5 or 10 reviews.

 I don't think this is helpful as most plugins do not have many reviews.

Ticket URL: <https://meta.trac.wordpress.org/ticket/2337#comment:4>
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