[wp-meta] [Making WordPress.org] #2699: Add a new role to the forums: plugin/theme support
noreply at wordpress.org
Fri Apr 7 14:55:18 UTC 2017
#2699: Add a new role to the forums: plugin/theme support
Reporter: TacoVerdo | Owner:
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: Support Forums | Keywords:
Plugin and theme authors currently have the power to mark threads as
resolved within their own support forum, which is great.
However, some of the larger plugin/theme shops have a support team to help
out on their own support forums. I think it would be useful to be able to
recognize those people in the support forums, like we’re able to recognize
So what I would like to propose is adding a new role: Plugin/Theme
Support. Everyone with this role should have rights to mark topics within
their own support forum as resolved, and should not be affected by posting
speed limitations for their own support forum. This role should also show
in the forums as ‘Support’, similar to author.
The reason why I propose a new role, instead of adding the capability to
the contributor role is because, in my opinion, they serve a different
purpose. Let me explain.
A contributor is someone who helped your open source project forward. This
can be by providing feedback, writing code, creating images, doing
marketing or being a friend of the project, for example.
Someone working on support does contribute his/her (paid) time to your
project and is in that way a contributor. However, I think there are more
than enough valid use cases where you don’t want someone who contributed
code (for example) once to be able to close support request on behalf of
That’s why I think having a separate support role would be viable. It
would show the community that this person is vetted and answering on
behalf of the plugin/theme author.
This proposal is related to ticket
'''Managing support role'''
Of course, it should be possible for plugin authors to manage the list of
support people. I see two reasonable ways to do so, which should be
One way is by adding the usernames to the `readme.txt` file, the same way
contributors are currently added. The other way would be to add users the
same way committers are currently added, on the Advanced View of the
'''Showing support staff'''
To be transparent about this, we’d probably also need a place to list
people in the support role. This could be the Advanced View page, or even
the plugin page itself.
Ticket URL: <https://meta.trac.wordpress.org/ticket/2699>
Making WordPress.org <https://meta.trac.wordpress.org/>
More information about the wp-meta