[wp-meta] [Making WordPress.org] #165: Add new status for support threads: "awaiting user's verification for resolution"

[Making WordPress.org]

#165: Add new status for support threads: "awaiting user's verification for
resolution"
------------------------+----------------------------
Reporter:  Daedalon     |      Owner:
    Type:  enhancement  |     Status:  new
Priority:  normal       |  Component:  Support Forums
Keywords:               |
------------------------+----------------------------
 Migrating from #wp24536:
 > WordPress.org support threads are currently often left by users in "not
 resolved" state even when commenting that the issue is fixed. "[ ] Mark
 this thread as resolved" below the comment box is not noticeable enough.
 >
 > A new status should be added: "awaiting user's verification for
 resolution". This would be set by plugin support team members when they're
 providing user with an answer that is expected to solve the issue.
 >
 > The comment box would then require the original poster to either accept
 or reject the resolution. The submission button would not be clickable
 before either one is selected.
 >
 > The email notification that the original poster receives would also
 contain a request for action with links to either accept or reject the
 resolution. These would lead to the comment form that has the appropriate
 option selected.

 comment 1:

 Replying to [comment:1 Daedalon]:
 > This reduces the time plugin authors spend in manually setting tickets
 resolved after users confirm the resolution but forget to set the status.
 The less time spent on support bureaucracy, the more time spent on
 development and the stronger the WordPress ecosystem.

 Worth discussion with the support team.

--
Ticket URL: <http://meta.trac.wordpress.org/ticket/165>
Making WordPress.org <http://meta.trac.wordpress.org/>
WordPress blogging software