[wp-hackers] Advice on providing plugin support
info at toscho.de
Sat Jul 16 06:23:29 UTC 2011
> I also follow posts on the WordPress.org forum which are tagged with the
> plugin. However, this suffers from the same problem, there's no way to
> search the history.
> Ideally, I'd like to force users to search before posting a new
> question. When they type their question, I'd like that to be used to
> auto search the history, and hopefully, present useful answers before
> they submit. A little like GetSatisfaction for example.
> Are you a plugin author? How do you provide support? Do you have any
> recommendations? Does GetSatisfaction or another tool work for you?
If you put your plugin on GitHub you get a very clever bug tracking
system. It is searchable, allows comments and labels, and you can close a
bug via commit message.
You can use the wiki pages for the FAQ and other docs.
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