[wp-forums] Non-support of K2

[spencerp]

I also agree with all this, especially now that Podz checked K2 out personally, and had the talk with Chris Davis. =)  Thanks for doing that Podz..now we all have a better understanding for this K2 theme and such. ;) 

spencerp


>A post to the forums and a followup post to this list - with an
> additional forum post - have brought the issue of Kubrick and K2 support
> to the fore. The situation has been found wanting and change is needed
> from us.
> 
> I have installed K2, had a poke around and have also spoken to Chris
> Davis about the issues surrounding this whole thing.
> 
> Firstly I will say that I am guilty of referring help for both Kubrick
> and K2 out of the forums in the past. The reason are varied but I have.
> I do support seeking help where it is most appropriate to find it.
> 
> Secondly: Having installed and had a look inside K2 it is nowhere near
> as complex as I had thought it would be. I'm sure there is more going on
> 'under the hood' than I will understand but the same is true of numerous
> plugins and maybe even themes - and I will answer anything that I can on
> the forums with those (I support WP but can't write php...)
> 
> An important factor though is that of the right support. Historic
> reasons aside there is a wealth of knowledge in the K2 support forums -
> and a corresponding lack in the WP forums. This is not a fault, it's
> just the way it is - and if we are to support WordPress users we must
> address this to benefit them. A theme isn't for life but a bad
> experience when seeking support for one will be remembered for a while -
> not what we aim for.
> The other thing we need to remember is perspective - just because we
> start supporting K2 does not mean that we will get a flood of questions.
> 
> So the way forward is this:
> Regardless of the theme, we answer if we know. If we do not then we
> _suggest_ alternate sources.
> What we cannot do is see 'K2' (or the name of any other theme) and do a
> blanket "not here" response. There are increasing themes that use
> plugins as part of their base (K2 does not) and the code hooks being
> built in by the devs mean that more themes will happen along that have
> more features built in. Several exist right now but we do not treat them
> like K2.
> We have tags - we can encourage theme authors to subscribe to their tag
> feed and this not only means they can see the posts/problems but also
> that we can see the help given and we can learn from that. Isn't that
> how a lot of us learned anyway?
> There will be questions that we cannot answer but we should be sure that
> this is the case before we point them to the k2 forums.
> 
> In the end though we are here for the people who use WordPress. They
> know nothing of the who, why and where - they just have a problem and
> will be grateful for an answer.
> 
> P.
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