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Hi guys,<br>
<br>
Is it possible for that ticket
<a class="moz-txt-link-freetext" href="https://themes.trac.wordpress.org/ticket/19007">https://themes.trac.wordpress.org/ticket/19007</a> to reopen ?<br>
<br>
Probably the reviewer is a trainee, so she closed the ticket just
after the review and i didn't have any time to make changes.<br>
<br>
I've waited 3 weeks for a reviewer and i guess that it will take the
same amount of time if i reupload a newer version.<br>
<br>
Thanks,<br>
Alex Itsios<br>
<br>
<div class="moz-cite-prefix">Στις 20/6/2014 9:43 μμ, ο/η Chip
Bennett έγραψε:<br>
</div>
<blockquote
cite="mid:CAPdLKqeh06CZZTmdzhJ61SViJ+r+kj5-s-35KxypiUZxBzT_4w@mail.gmail.com"
type="cite">
<div dir="ltr">All,
<div><br>
</div>
<div>There seems to be some misunderstanding about the review
workflow. A few of the newer reviewers are leaving initial
review comments, and immediately closing the ticket. While
that was our old workflow, it has not been our current
workflow for about a year.</div>
<div><br>
</div>
<div>Our current workflow is designed such that, as long as the
ticket remains open, any subsequent Theme updates that get
submitted are automatically appended to the open ticket -
which allows for the review process to take place in a single
ticket. This process is much easier both for the reviewers and
for developers.</div>
<div><br>
</div>
<div>Tickets should only be closed under two circumstances:</div>
<div><br>
</div>
<div>1. The developer fails to respond within a reasonable time</div>
<div>2. The submission is not legitimate (ripped theme, spam
theme, etc.)</div>
<div><br>
</div>
<div>We currently define "reasonable time" as a week. But in
order to make things even easier and consistent, I am asking
that reviewers not close tickets due to lack of developer
response. This is something that I check for, usually daily,
in order to close tickets with no response, or to request a
status update.</div>
<div><br>
</div>
<div>So:</div>
<div><br>
</div>
<div>1. Do not close tickets due to lack of developer response.
Admins will take care of such ticket closures.</div>
<div>2. Do not post "bump" comments, as doing so impacts Admins'
ability to follow up on idle tickets.</div>
<div><br>
</div>
<div>The idea is that reviewers can just focus on doing reviews,
and helping developers proceed toward approval; Admins can
focus on dealing with tickets without developer response and
otherwise idle tickets.</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Chip</div>
</div>
<br>
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