<font color="#333333"><font><font face="arial,helvetica,sans-serif">I see this a lot lately, ticket gets assigned from a reviewer to a trainee and it just sits there for over a week. Author doesn't ask a damn thing, reviewer who knows where and trainee, of well, maybe didn't even get the notification from <a href="http://make.wordpress.org/themes">http://make.wordpress.org/themes</a> that ticket was assigned to him.</font></font></font><div>
<font color="#333333"><font><font face="arial,helvetica,sans-serif"><br></font></font></font></div><div><font color="#333333"><font><font face="arial,helvetica,sans-serif">Emil<br></font></font></font><br><div class="gmail_quote">
On Sun, Jun 10, 2012 at 7:55 PM, Philip M. Hofer (Frumph) <span dir="ltr"><<a href="mailto:philip@frumph.net" target="_blank">philip@frumph.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
While we want to have more communication with the end user, there are some instances where assigning a ticket and leaving it open waiting for responses are done on inappropriate situations.<br>
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If a ticket is not approved but not set to not approved. It's done, it's not approved, close it - if the theme developer has any questions and responds to the ticket - reopen it if necessary and then tag it as approved. Leaving it open for days at a time is not necessary, tickets can be reopened and adjusted.<br>
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Tickets like this: <a href="http://themes.trac.wordpress.org/ticket/7973" target="_blank">http://themes.trac.wordpress.<u></u>org/ticket/7973</a><br>
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Where a reviewer is waiting for a response in a such "see older ticket" is unnecessary, the theme developer was very cordial and made a huge amount of adjustments. Check the things he needed to fix from the older ticket, if not done give it a cursory review on top of it and respond that the previous requirements were not meant with the other information. Check the Diff, this ticket has a lot of CSS changes so a theme unit test visual would be a good idea as well. Leaving this ticket open is not necessary. Conversation regarding not necessary to use get_template_part is valid and this should be finished up.<br>
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It's my opinion that if tickets are still open 2 days later without dialogue with the theme developer that anyone can pick it up and finish it and get it closed. (i.e. admins)<br>
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Having them open for long periods of time is not in the best interest of everyone.<br>
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So, if you plan on keeping a ticket open; Think twice on the necessity of it. Communication with the end user can still continue with the ticket closed - and tickets can be reopened if the the conversation becomes valid for the theme developer.<br>
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