The number of incoming tickets per month continues to climb steadily, but slowly. We are up to approximately 12 tickets per day:<div><img src="https://docs.google.com/a/chipbennett.net/spreadsheet/oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=1&zx=96ihgzsxiv84" alt="oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=1&zx=96ihgzsxiv84" title="oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=1&zx=96ihgzsxiv84"><br>
And here is the monthly workload trend:</div><div><img src="https://docs.google.com/a/chipbennett.net/spreadsheet/oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=15&zx=am4vt98acw9k" alt="oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=15&zx=am4vt98acw9k" title="oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=15&zx=am4vt98acw9k"><br>
</div><div>As you can see, the total number of reviewers per month is also trending upward (note the spike, around the time that Justin Tadlock published his blog post calling for help with Theme reviews); however, note the high standard deviation, which in this case is indicative of a small number of reviewers performing the bulk of the reviews in any given month.</div>
<div><br></div><div>We can keep up with the incoming workload, if we average about 13 tickets closed per day.We're currently averaging 15 active Reviewers per month, which would require an average of one ticket per day, per active Reviewer.</div>
<div><br></div><div>To improve that number, we either need to get each active Reviewer (the bulk of whom review 5 or less tickets per month) to review considerably more tickets per month, or else we need to get more Reviewers active per month.</div>
<div><br></div><div>We have enough total Reviewers now that if everyone who has ever reviewed a ticket would review one ticket per week, we would keep up with the incoming workflow.</div><div><br></div><div>My ultimate goal is to improve the percentage of approved tickets, and a reduced number of tickets per Theme, which will drive down our total workload. As you can see, this has been difficult:</div>
<div><img src="https://docs.google.com/a/chipbennett.net/spreadsheet/oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=16&zx=z105kgyojdh6" alt="oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=16&zx=z105kgyojdh6" title="oimg?key=0AmhRfB-XJH5_dE5FU0tvcTF2MmZwaWVkSV9PWVVHbFE&oid=16&zx=z105kgyojdh6"><br>
</div><div>We generally hold steady at about 20-25% of tickets (not including closed-newer-version tickets) being resolved as approved - though this past month we did have a nice up-tick. I don't currently have a reliable means to measure total number of tickets required per approval, although I would really like to track this metric.</div>
<div><br></div><div>So, that's where we are right now. As always, we're open to any ideas for improvement!</div><div><br></div><div>Chip</div><div><br><div class="gmail_quote">On Tue, Oct 4, 2011 at 9:39 AM, Kirk Wight <span dir="ltr"><<a href="mailto:kwight@kwight.ca">kwight@kwight.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">That's a great idea - keeping that #2 queue as empty as possible would be a huge boost in consistency, from a users point of view.<div>
<br></div><div>Out of curiosity, have you noticed any trends regarding increased submissions/workload? Maybe times of the month or year, or right after a WordPress point bump?</div>
<div><br></div><div><br></div>
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