Although I haven't tested it, the current permission set allows anyone to log in and start reviewing.<br><br>As long as the reviewer, new or "trainee", assigns the ticket to themself then the process should flow correctly.<br>
<br>The only benefit I am seeing at the moment to a "Trainee" group, and that can simply be done by adjusting the "authenticated" group, is the resolution restrictions.<br><br><br>Cais.<br><br>PS: Confirmed an authenticated user can only leave comments no resolution or assigning permissions available. EAC<br>
<br><div class="gmail_quote">On Fri, Oct 8, 2010 at 1:59 PM, Chip Bennett <span dir="ltr"><<a href="mailto:chip@chipbennett.net">chip@chipbennett.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="gmail_quote"><div class="im">On Fri, Oct 8, 2010 at 12:22 PM, Edward Caissie <span dir="ltr"><<a href="mailto:edward.caissie@gmail.com" target="_blank">edward.caissie@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I agree with the idea of new reviewers having some sort of workflow to follow to make the initial reviews easier to get done; and, for these new reviewers to become more involved with the process.<br><br>Although I understand the suggestion of a "Reviewer Trainee" group the basic premise is any community member can write a review for most any theme provided they follow the basic guidelines for writing a Theme review. We essentially have this already documented, perhaps it needs to be re-worded or re-written to take into consideration the recent changes in the Theme Trac management.<br>
<br>IMO, if a new reviewer is not able to follow the outline(s) already provided putting them in a "Reviewer Trainee" group may not correct any potential issues but would create more administrative maintenance. </blockquote>
<div><br></div></div><div>True; but what I'm envisioning by leaving the Trainee workflow as informal would *also* lead to additional administrative maintenance. Without a Trainee being able to assign himself a ticket to review, we (the Reviewers) have no idea what ticket a Trainee is reviewing (or, we're dependent upon them leaving a comment on the ticket, "claiming" it). I can see some workflow "clashes" if a Trainee "claims" a ticket, only to have another Reviewer complete the review for that ticket simultaneously (since everyone is working from the FIFO model for the review queue).</div>
<div><br></div><div>Further: we have no direct way of knowing when a Trainee has completed a review, since the Trainee cannot change the ticket status. We are again dependent upon the Trainee reporting back to the Team, via email or whatever.</div>
<div class="im">
<div> </div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Explaining and documenting the process to be used may be more beneficial than restricting what resolutions a new reviewer can use.<br>
<br>Given all of the above still leaves me with a question, or two: do you see a great influx of new reviewers around the corner; and, how long do you expect a new reviewer to have the "Trainee" status?<br></blockquote>
<div><br></div></div><div>1) I'm certainly *hoping* for an influx of reviewers. The process is simply not sustainable without more hands. Frumph had a mad rush to get the queue back in line several weeks ago, but that certainly wasn't sustainable, as it took basically all his time for about an entire week. I've been trying to do the same, but I've been operating at a pace that is also not sustainable, long-term. (That said, I'm going to try to clear out the Priority #2 Queue tonight and tomorrow, as I have some free time.)</div>
<div><br></div><div>2) I would think that a new reviewer getting "Trainee" status would be as simple as someone saying, "how do I review Themes?", and then you or Pross adding that person to the Reviewer Trainee group, and setting them off to work on the first available ticket. :)</div>
<div><br></div><font color="#888888"><div>Chip</div></font></div>
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