It's a little bit limited from what I would normally do with such data in Excel - but I'm using Google Docs, which doesn't have as powerful charting features.<div><br></div><div>Things that jump out at me so far:</div>
<div><br></div><div>1) The vast, vast majority of tickets are being closed by 4 people. The disparity is especially obvious when viewed graphically across several weeks. (Note: we have enough active Theme reviewers that, if everyone closed one ticket per day, we would break even with the incoming tickets.)</div>
<div><br></div><div>2) 3 Weeks ago was really bad, but the past 2 weeks have been two of our best yet.</div><div><br></div><div>3) The number of outstanding open tickets (along with average age, and age of oldest ticket) has increased (while # of assigned tickets has decreased) steadily for the past 5 weeks or so. These trends are indicative of falling behind the incoming tickets.</div>
<div><br></div><div>4) After increasing for several weeks, the % of tickets closed as "approved" is again decreasing steadily.<br><div><br></div><div>Chip<br><br><div class="gmail_quote">On Wed, Oct 6, 2010 at 5:21 PM, Edward Caissie <span dir="ltr"><<a href="mailto:edward.caissie@gmail.com">edward.caissie@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">I like the graphical representation ... it provides an at-a-glance feel.<br><br><br>Cais.<br><br><div class="gmail_quote">
<div><div></div><div class="h5">On Wed, Oct 6, 2010 at 5:23 PM, Chip Bennett <span dir="ltr"><<a href="mailto:chip@chipbennett.net" target="_blank">chip@chipbennett.net</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex"><div><div></div><div class="h5">I still intend to send out the weekly emails - or, I may turn it into a weekly blog post - but I wanted something more visual for Theme Review trends. <a href="http://www.chipbennett.net/themes/theme-review/weekly-stats/" target="_blank">So, here you go</a>!<div>
<br></div><div>I'll update each week.</div><div><br></div><div>Please let me know your thoughts, either on how the data are presented, or anything that jumps out at you in their analysis.</div><div><br></div><font color="#888888"><div>
Chip</div>
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