[theme-reviewers] Closing Tickets

[Ketchup Themes]

Thanks Emil!


???? 21/6/2014 9:58 ??, ?/? Emil Uzelac ??????:
> All set
>
> On Saturday, June 21, 2014, Ketchup Themes <info at ketchupthemes.com 
> <mailto:info at ketchupthemes.com>> wrote:
>
>     Hi guys,
>
>     Is it possible for that ticket
>     https://themes.trac.wordpress.org/ticket/19007 to reopen ?
>
>     Probably the reviewer is a trainee, so she closed the ticket just
>     after the review and i didn't have any time to make changes.
>
>     I've waited 3 weeks for a reviewer and i guess that it will take
>     the same amount of time if i reupload a newer version.
>
>     Thanks,
>     Alex Itsios
>
>     ???? 20/6/2014 9:43 ??, ?/? Chip Bennett ??????:
>>     All,
>>
>>     There seems to be some misunderstanding about the review
>>     workflow. A few of the newer reviewers are leaving initial review
>>     comments, and immediately closing the ticket. While that was our
>>     old workflow, it has not been our current workflow for about a year.
>>
>>     Our current workflow is designed such that, as long as the ticket
>>     remains open, any subsequent Theme updates that get submitted are
>>     automatically appended to the open ticket - which allows for the
>>     review process to take place in a single ticket. This process is
>>     much easier both for the reviewers and for developers.
>>
>>     Tickets should only be closed under two circumstances:
>>
>>     1. The developer fails to respond within a reasonable time
>>     2. The submission is not legitimate (ripped theme, spam theme, etc.)
>>
>>     We currently define "reasonable time" as a week. But in order to
>>     make things even easier and consistent, I am asking that
>>     reviewers not close tickets due to lack of developer response.
>>     This is something that I check for, usually daily, in order to
>>     close tickets with no response, or to request a status update.
>>
>>     So:
>>
>>     1. Do not close tickets due to lack of developer response. Admins
>>     will take care of such ticket closures.
>>     2. Do not post "bump" comments, as doing so impacts Admins'
>>     ability to follow up on idle tickets.
>>
>>     The idea is that reviewers can just focus on doing reviews, and
>>     helping developers proceed toward approval; Admins can focus on
>>     dealing with tickets without developer response and otherwise
>>     idle tickets.
>>
>>     Thanks,
>>
>>     Chip
>>
>>
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>
>
>
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