[theme-reviewers] Closing Tickets

[Ketchup Themes]

Hi guys,

Is it possible for that ticket 
https://themes.trac.wordpress.org/ticket/19007  to reopen ?

Probably the reviewer is a trainee, so she closed the ticket just after 
the review and i didn't have any time to make changes.

I've waited 3 weeks for a reviewer and i guess that it will take the 
same amount of time if i reupload a newer version.

Thanks,
Alex Itsios

???? 20/6/2014 9:43 ??, ?/? Chip Bennett ??????:
> All,
>
> There seems to be some misunderstanding about the review workflow. A 
> few of the newer reviewers are leaving initial review comments, and 
> immediately closing the ticket. While that was our old workflow, it 
> has not been our current workflow for about a year.
>
> Our current workflow is designed such that, as long as the ticket 
> remains open, any subsequent Theme updates that get submitted are 
> automatically appended to the open ticket - which allows for the 
> review process to take place in a single ticket. This process is much 
> easier both for the reviewers and for developers.
>
> Tickets should only be closed under two circumstances:
>
> 1. The developer fails to respond within a reasonable time
> 2. The submission is not legitimate (ripped theme, spam theme, etc.)
>
> We currently define "reasonable time" as a week. But in order to make 
> things even easier and consistent, I am asking that reviewers not 
> close tickets due to lack of developer response. This is something 
> that I check for, usually daily, in order to close tickets with no 
> response, or to request a status update.
>
> So:
>
> 1. Do not close tickets due to lack of developer response. Admins will 
> take care of such ticket closures.
> 2. Do not post "bump" comments, as doing so impacts Admins' ability to 
> follow up on idle tickets.
>
> The idea is that reviewers can just focus on doing reviews, and 
> helping developers proceed toward approval; Admins can focus on 
> dealing with tickets without developer response and otherwise idle 
> tickets.
>
> Thanks,
>
> Chip
>
>
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