[theme-reviewers] Closing Tickets and "Bumping" review ticket comments

[Srikanth Koneru]

yep, good problem but how do we get new themes submitted and how does lack
of tickets effect the incentive program, its going to be hard to get 1/10
or 1/4th this month for many of us. I am watching my queue all day and
cutting back on sleep and still find it hard to catch a ticket :(


On Tue, Apr 8, 2014 at 3:31 AM, Chip Bennett <chip at chipbennett.net> wrote:

> All,
>
> A couple requests:
>
> *Please do not "bump" comments in open tickets*. I follow-up on on
> open/assigned tickets based on age of the ticket, as determined by latest
> activity. Generally, I follow up on tickets that have had no activity for
> over one week, and then close tickets that have not had activity for
> another week. So, if you "bump" the comments in the tickets, by asking for
> updates, it "resets" the clock on admin follow-up activity, meaning that
> abandoned tickets will stay open for longer.
>
> Also, except for extreme circumstances, *please do not close tickets as
> "not approved"*. Per our current workflow, we leave the ticket open to
> allow for developer response. We want the ticket to stay open if the
> developer is responsive, so that all updates take place in the same ticket.
> If the developer fails to respond, I'll catch it in the ticket follow-up,
> and will take care of closing them.
>
> Thanks for all of your contributions. We're currently running out of
> tickets to be assigned, which is a very good problem!
>
> Chip
>
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